SRN was keen to get feedback from services that had completed an SRI 2 about their experience.  As part of this process an online survey was conducted in 2014 and 109 services that had completed an SRI 2 completed the survey.  82% of services that completed the survey said that using SRI 2 had helped them focus on recovery and over 70% said that it had helped them improve their service. 

Summary of Main Findings

A questionnaire was sent to 268 named contacts who had completed an SRI 2 between October 2011 and September 2014.  A total of  109 completed responses were received, representing a response rate of 41%. 

Some of the high level findings from the survey were:

  • 82% of respondents said using SRI 2 helped them focus on recovery.
  • 70% of respondents said completing an SRI 2 it had a positive impact on their service.
  • 71% of respondents said it had helped them make services more recovery orientated.
  • 75% said care planning had improved as a result of using the SRI 2 tool.
  • 69% said they had improved the way they involve people using services as a result of using the SRI 2 tool.
  • 71% of respondents said they were either in the process of completing another SRI 2 for their service or planned to do so within the next year.


One of the key aspects of the SRI 2 process is the fact that it provides an opportunity for services to engage with staff, people using the service and informal carers and discuss with them their perceptions of the service in terms of how they think it supports recovery.  It is clear from the survey that while many services found this aspect of the SRI 2 process challenging they also found the experience rewarding.  The challenges and benefits from engaging staff, people using services and informal carers in the SRI 2 process are reflected in the following quote from one of the respondents to the survey:

“Gathering the data was not difficult but finding the time to get people together to discuss the evidence was challenging. However, in the end it was a positive to hear feedback from service users and carers as to how our service had helped as well as highlighting areas where we can improve”.

The feedback from the survey also suggests that SRI 2 is seen as being a useful tool to focus attention on how services can support recovery .  As one respondent said:

“The SRI 2 process helped us structure and consolidate existing good practice as well as allowing us to develop an improvement plan outlining areas where we could be more focused on recovery”.

Another participant highlighted the importance of being able to take time out to discuss and reflect on how services are delivered:

 “It focused our attention and increased our understanding of how we can support recovery. This has been very beneficial in highlighting some of the little things which are important but can often be overlooked”.

Improving Services

The results of the survey also reveal that that practitioners say they have been able to use SRI 2 as a catalyst for changing policy and practices to make them more recovery orientated. 75% of respondents said that the recovery focus of care plans had improved since completing an SRI 2. Similarly, 69% of respondents said that the engagement of people using services and assessments had improved as a result of completing an SRI 2.

Survey chart3

A majority of respondents also said they felt their recovery practice had improved in relation to most of the SRI 2 recovery indicators.  The indicators where the largest proportion of respondents felt that there had been improvements were providing personalised services (67% felt this area of practice had improved) and adopting a strengths based approach (65%).


The evidence from the feedback received from practitioners who have completed an SRI 2 is that one of its main strengths is that it provides a framework that allows services to think about their systems and working practices from a recovery orientated pers[ective.  As one respondent to the survey stated:

“SRI 2 allowed us to focus on  what recovery really means in practice in of patient care and treatment.  It has helped us encourage staff to take a more recovery orientated approach when completing assessments and care plans by focusing on personal goals and strengths rather than what service users can’t do”

The vast majority of services that have completed an SRI 2 say that it helped them focus on recovery and has made a positive impact on the way they deliver services.  In particular, a significant number of services that responded to the survey of SRI 2 completers reported that they had improved their approach to care planning and involving people using services as a result of using the SRI 2 tool to examine their practices from recovery perspective.

You can read the full report on the findings of the survey of SRI 2 users here

SRN will continue to improve the SRI 2 tool based on feedback from services who have experience of using the tool.   Over the next year this will include updating the guidance for users of the SRI 2 tool and producing new publicity materials.  SRN is also keen to encourage more services to use SRI 2 and to get feedback from services who have used the SRI 2 tool about their experience and how using it has helped them become more focused on recovery. 

If you are interested in finding out more about SRI 2, want to discuss using SRI 2 or tell us about your experience of using SRI 2 please contact SRN